Experienced Property and Casualty Licensed Customer Service Representative – Remote Opportunity

At arenaflex, we're not just another insurance agency – we're a dynamic team of professionals working together to provide top-notch service to our customers across the country. With over ten years of experience and a rapid growth rate, we're always looking for talented individuals to join our team. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience, and we're excited to offer you the opportunity to grow and develop your career in a fast-paced, remote environment.

About arenaflex

arenaflex is a family of related businesses that values excellence, respect, innovation, and open communication. We believe that happy employees lead to happy customers, and we strive to create a work environment that supports the wellbeing of our team members. With a strong focus on career development and growth, we offer opportunities for advancement and professional development across our brands. Our culture is built on the principles of teamwork, goal-orientation, and a passion for delivering exceptional results.

Job Summary

As a Customer Service Representative, you'll be responsible for assisting our customers with their insurance needs, ensuring they maintain their policies with the coverage they require at a reasonable price. You'll work in a fast-paced inbound call center environment, using multiple programs and systems to resolve customer inquiries quickly and efficiently. This is a unique full-time opportunity that offers a competitive salary, monthly incentives, and a comprehensive benefits package.

Key Responsibilities

* Answer inbound calls from existing customers in a fast-paced call center-like environment, using multiple programs and systems to resolve their needs quickly and efficiently.

• Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.
• Answer questions related to coverages, billing, and policy history.
• Use a proactive approach to identify and assess customers' needs and offer our services to ensure each customer is placed best for their needs. You will create opportunities for our in-house consultants to upsell, x-sale, re-shop and rewrite policies.
• Resolve customer issues, process payments, answer questions, process endorsements.
• Maintain an in-depth understanding of the software, products, and processes used by the organization.
• Maintain high call quality (QA) score, process adherence, and productivity metrics.
• All other duties as assigned.

Requirements

* Resident state P&C license required

• Strong attention to detail/accuracy when collecting and entering data.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred.
• Experience working in a high volume and fast-paced call center environment.
• Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously.
• Strong reliable internet connection.
• Proactive in one's own development; welcomes coaching as an opportunity to improve.
• High energy and enjoys working in a combined team/goal-orientated environment.
• Experience with named non-owner policies, understanding SR-22, and FR-44 state fillings is a plus.
• Bilingual (English/Spanish), highly desired

What You Can Expect from arenaflex

* We will set you up for success with a paid training period either on-site or from home.

• Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits.
• An investment in our employees' professional development and growth.
• On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos.
• The ability to work remotely without the need for you to relocate.
• A comprehensive and highly competitive benefits package, including:

+ Dental Insurance + Health Insurance + Vision Insurance + 401(k) + Paid Holidays + Paid Time Off + Ongoing Professional Training online via Litmos + And more

Equal Employment Opportunity

It is and will continue to be the policy of arenaflex to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. We look forward to hearing from you! Apply for this job