Student Support Coordinator
San Miguel High School is a Catholic, Lasallian learning community that empowers youth from underserved families. The CWS Student Support Coordinator is responsible for ensuring student success in their professional job placements through mentorship, intervention, and family engagement, while managing student performance and attendance.
Responsibilities
- Conduct regular bi-weekly check-ins with student associates and their job site supervisors
- Track and report attendance, punctuality, timecard completion, and workplace behavior
- Maintain accurate records and notes in Salesforce (WSF)
- Serve as the main contact for assigned families and corporate partners
- Enforce dress code and behavioral standards in alignment with CWS expectations
- Provide one-on-one coaching and mentorship to support professional growth
- Monitor evaluations and assist students in creating and following performance improvement plans
- Identify and respond to underperformance using data from evaluations and timecards
- Lead the Retraining Program, including curriculum delivery, scheduling, documentation, and communication
- Re-onboard students returning from retraining or transitioning job placements
- Coordinate proactive interventions for students with multiple performance concerns
- Monitor timecards daily and resolve issues within 24 hours
- Create, implement, and track Attendance Contracts
- Communicate directly with students and families regarding absences, make-up days, and missed work
- Help maintain the CWS transportation tracker and driver board
- Conduct family conferences when behavioral or performance concerns arise
- Provide parents/guardians with timely updates on workplace progress and attendance
- Serve as a liaison between school, family, and corporate partner to ensure collaborative support
- Regularly check in with workplace supervisors to assess student progress and troubleshoot concerns
- Offer coaching and resources to supervisors to help maximize student efficiency
- Respond promptly to partner concerns and coordinate student support accordingly
- Collaborate with the Transportation Manager during peak periods and for coverage needs
- Support implementation of student make-up workdays and reassignments
- Coordinate student checkouts and returns of CWS-issued items (badges, equipment, etc.)
- Provide on-site support and supervision during orientations, interviews, and open houses
- Serve as a notary for families and support onboarding logistics, including drug testing and Summer Step Up
- Plan and deliver professional development for students not currently placed at a worksite
- Maintain and update the PowerSchool CWS gradebook
- Monitor academic ineligibility and collaborate with the Student Development Manager to align no-work time with academic recovery
- Ensure students use available time for professional development or academic growth when not scheduled to work
Skills
- High level of communication skills
- Strong organizational skills
- Ability to maintain discretion
- Commitment to student growth
- Experience in student case management
- Ability to track and report attendance and performance
- Experience with Salesforce or similar record-keeping systems
- Ability to enforce dress code and behavioral standards
- Experience in providing one-on-one coaching and mentorship
- Ability to monitor evaluations and assist in performance improvement plans
- Ability to identify and respond to underperformance
- Experience in leading training programs
- Ability to coordinate proactive interventions for students
- Experience in family engagement and communication
- Ability to serve as a liaison between school, family, and corporate partners
- Experience in supporting corporate partners and addressing concerns
- Ability to collaborate with other departments
- Experience in operational and program support
- Ability to maintain and update academic records
- Ability to monitor academic ineligibility and collaborate with other staff
- Ability to lift up to 25lbs and support event setup
Benefits
- Comprehensive Benefits Package
Company Overview