Customer Operations Coordinator
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. The Customer Operations Coordinator will organize and oversee various projects and operational tasks, coordinating customer onboarding processes and collaborating with cross-functional teams to enhance customer experience.
Responsibilities
- Coordinate customer and prospect onboarding processes, ensuring smooth onboarding of data and end users
- Maintain current customer operations processes, recommending solutions for improvement based on changing business needs
- Maintain accurate and up-to-date customer data in Customer Success platform, and CRM systems or other databases. Generate reports and insights from customer data to inform decision-making and identify opportunities for improvement
- Train new and existing employees on customer operations processes
- Collaborate closely with cross-functional teams, including sales, marketing, and product, to ensure alignment and deliver a seamless customer experience. Share customer insights, feedback, and trends to drive product and process improvements
- Assist in implementing customer marketing and retention campaigns
- Support the Customer Success team with various administrative tasks, including ad-hoc requests and projects
- Drive customer operational improvements and strategic projects across SPS Revenue Recovery
Skills
- High School Diploma/GED or higher from an accredited institution and 1-3 years of related experience or equivalent
- Excellent verbal and written communication skills
- Excellent organizational skills and proven ability to manage multiple tasks and projects concurrently
- Demonstrated computer knowledge; Microsoft Office Suite
Benefits
- Health
- Dental
- Vision
- Disability and life insurance
- Paid time-off
- 401(k)
- Health and flexible spending accounts
- Stock purchase plan
Company Overview