Operations & Client Success Coordinator

KCI Hospitality LLC is an events business that values clear communication and collaboration. The Operations & Client Success Coordinator will be responsible for managing event details, communicating with clients, and ensuring smooth operations in a fast-paced environment.

Responsibilities

• Prior experience in weddings, events, catering, or working at a venue
• Strong organization and follow-through
• Comfort communicating directly with clients, planners, and partners
• Ability to manage details like menus, tastings, rentals, linens, staffing, and timelines
• Willingness to attend events and show face with clients and partners
• Comfort preparing BEOs, menus, place cards, tasting one-pagers, signage, and binders
• The ability to notice issues early and address them calmly
• Comfort doing relationship touchpoints like client check-ins, goodie box drop-offs, and partner visits
• A friendly, professional communication style, especially under pressure
• Emotional maturity and the ability to work well with different personalities
• Willingness to ask questions rather than make assumptions
• Availability to work in the office at least three days per week in the North Dallas area

Skills

• Prior experience in weddings, events, catering, or working at a venue
• Strong organization and follow-through
• Comfort communicating directly with clients, planners, and partners
• Ability to manage details like menus, tastings, rentals, linens, staffing, and timelines
• Willingness to attend events and show face with clients and partners
• Comfort preparing BEOs, menus, place cards, tasting one-pagers, signage, and binders
• The ability to notice issues early and address them calmly
• Comfort doing relationship touchpoints like client check-ins, goodie box drop-offs, and partner visits
• A friendly, professional communication style, especially under pressure
• Emotional maturity and the ability to work well with different personalities
• Willingness to ask questions rather than make assumptions
• Availability to work in the office at least three days per week in the North Dallas area

Benefits

• Eligibility for paid time off after six months
• Family meals when you’re in the office
• Opportunities to grow as the company grows

Company Overview