Technical Support Representative, Specialist

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. They are seeking a Technical Support Representative to provide Tier I technical support, troubleshoot issues, and assist users with software and hardware-related concerns.

Responsibilities

• Act as the initial point of contact for all computer and system related concerns. Review incoming requests, both computer generated and verbal, sort and prioritize for proper action
• Provides Tier I technical support for software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions
• Installing and configuring hardware and software
• Provide timely and accurate customer feedback
• Uses automated information systems to analyze and troubleshoot issues
• Resolves problems or escalates to senior technical support as necessary
• Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company
• Supporting the roll-out of new applications
• Conducts technical research for source of information required in support of requests related to ongoing programs
• Instruct users in the use of PCs and networks
• Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem

Skills

• US Citizenship
• Must be able to obtain and maintain a Top Secret eligible clearance; Active federal background investigation with a T5 adjudication is preferred
• Requires High School diploma
• Requires 1 to 2 years of customer service experience
• Good written and verbal communication
• Must reside near Loveland, CO
• Prior experience in technical support or a similar role
• Demonstrated ability to work both independently and collaboratively with a team
• Well-rounded working knowledge of IT concepts and best practices

Benefits

• Eligible for overtime
• Shift differential
• Discretionary bonus

Company Overview