[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Northstar Recycling is seeking an Account Manager to join their Operations team. The role involves managing relationships with business partners, providing exceptional customer service, and ensuring accurate reporting and accounting functions.

Responsibilities

• Manage existing relationships and daily transactions with critical business partners
• Service assigned accounts quickly and efficiently while providing high-quality customer experience and support
• Work to professionally resolve/deescalate issues for assigned accounts, bringing any critical issues to the proper points of escalation
• Complete required reporting in a prompt and accurate manner
• Perform a number of accounting functions as well as verify services pricing with internal teams and external partners
• Proactively throughout the month and prior to the monthly close period, request and review transactional data (pricing and weights of shipments/services) to ensure accuracy for our Finance team
• On-call hours are required for this role and are compensated accordingly

Skills

• 1 – 2 years of Microsoft Excel and Outlook experience
• Strong communication and interpersonal skills
• Exceptional organizational and time management skills
• High level of attention to detail
• Flexibility
• Ownership
• Tenacity
• Empathy
• Professionalism
• Applicants must be authorized to work for ANY employer in the U.S
• On-call hours are required for this role and are compensated accordingly
• Database management experience

Benefits

• Comprehensive benefits package
• Generous employee contribution to our health, dental, and vision insurance premiums
• 401(k)-retirement plan and match 100% of your first 4% of pay contribution to the plan; this matching contribution is 100% immediately vested
• Company sponsored short-term, long-term, and life coverage
• Multitude of supplemental and voluntary benefit programs
• Competitive PTO package that includes vacation time, sick time, 7 observed federal holidays, 3 floating holidays, and additional time off each year for volunteer efforts
• Fully remote working environment with virtual culture and teambuilding events
• Coaching culture
• Professional development for employees within their roles
• Opportunities for promotion to cultivate meaningful growth for Northstar employees

Company Overview