[Remote] Inside Account Developer - Reactivation
Note: The job is a remote job and is open to candidates in USA. Staples is a business-to-business company committed to understanding customer needs and providing tailored solutions. The Account Specialist – Reactivations is responsible for re-engaging lapsed customers, managing sales activities through CRM software, and contributing to sales growth and retention goals.
Responsibilities
- Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records
- Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth
- Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies
- Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience
- Manage the sales funnel to close opportunities and achieve reactivation goals
- Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities
- Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth
- Provide regular progress updates on weekly and monthly reactivation targets and KPIs as defined by sales leadership
- Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts
- Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
Skills
- 1+ year account management or related experience
- Previous experience with MS Word, Outlook, Excel, and PowerPoint
- High school diploma / GED
- Persuasive communication skills, with an emphasis on active listening
- Excellent organizational and time management skills
- A solution-oriented mindset with a focus on results and self-motivation
- Proven ability to meet or exceed incremental sales and gross profit goals by growing sales and margins within the customer base
- Ability to thrive in a team-oriented sales environment
- Coachable, with the ability to adapt and incorporate feedback effectively
- Previous experience with a sales budget and history of exceeding quota, activity metrics, KPIs
- Bachelor's degree
- Industry knowledge a plus
- Experience with business-to-business sales process
Benefits
- Inclusive culture with associate-led Business Resource Groups.
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.
Company Overview
Company H1B Sponsorship