Executive Customer Relations Analyst

Ally Financial is a customer-centric, leading digital financial services company focused on providing innovative financial solutions. The Executive Customer Relations Analyst is responsible for resolving customer issues, analyzing needs, and recommending enhancements to improve customer care and corporate objectives.

Responsibilities

• Support would include daily problem resolution for customer issues, generation of reports; letter generation, direct customer contact and such other requirements as might be required from time to time
• Responds to customer complaints via phone and mail within established guidelines and procedures
• Analyzes customer needs on an ongoing basis to assist in identification of new business opportunities and develop proposals for new products and services, technology and/or operating procedures to meet those customer needs
• Recommends enhancements where necessary to support the corporate and bank objectives for customer care
• Collect, compiles and analyzes data results from escalated issues
• May recommend changes which can create efficiencies and/or streamline processes
• Prepares quantitative and qualitative reports, which track information and measure results for comparison to standard metrics
• Other duties or responsibilities as may be required to effectively and efficiently respond to customer needs

Skills

• Entry Level
• Ability to manage multiple projects and assignments; able to prioritize and meet deadlines
• Ability to work independently with minimal supervision
• Microsoft Office - Excel and PowerPoint
• Bachelor degree or the equivalent combination of education and experience preferred

Benefits

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

Company Overview