[Remote] Associate Customer Success Manager (Associate CSM)
Note: The job is a remote job and is open to candidates in USA. Korro AI is reimagining children’s therapy through the power of play and AI, creating an interactive platform for gamified therapeutic experiences. They are seeking an Associate Customer Success Manager to support customer adoption of their product and provide valuable feedback for its evolution.
Responsibilities
- Customer Support & Guidance: Manage a high-volume book of accounts, ensuring smooth onboarding and ongoing adoption
- Customer Retention & Expansion: Collaborate with the broader success team to achieve team and individualized retention and expansion targets
- Feedback Collection: Capture and document customer feedback and share with internal teams to influence product improvements
- Training & Enablement: Assist in creating simple educational resources, FAQs, and how-to guides for customers with minimal technical barriers
- Data Tracking: Monitor usage and adoption metrics, flag risks, and identify opportunities for customers to get more value from the product
- Collaboration: Partner with Senior CSMs, Product, and Marketing teams to build scalable processes and materials
- Professional Growth: Learn and apply CSM best practices, with mentorship from senior team members
Skills
- Strong preference for a practitioner-led background, with PT/OT/SLP (1-2 years of experience)
- 0-6 months of experience in Customer Success, Account Management, or a client-facing role (internships or healthcare/education background also considered)
- Excellent communication skills; ability to explain simple concepts to a wide range of stakeholders (therapists, parents, administrators)
- Highly organized, detail-oriented, and able to manage multiple tasks simultaneously
- Growth mindset and goal oriented with an eagerness to build a career in customer success
Benefits
- Healthcare/Dental/Vision
- 401k match
- Company sponsored lunches
- PTO
Company Overview