[Remote] IT Support Analyst

Note: The job is a remote job and is open to candidates in USA. Iterable is the leading AI-powered customer engagement platform that helps brands create dynamic, individualized experiences. As an IT Support Analyst, you will optimize business systems, analyze processes for improvements, and provide support to users while ensuring seamless integration between business units and IT.

Responsibilities

• You will help future-proof our enterprise application ecosystem by identifying technical debt and system redundancies
• You will provide technical support and guidance to Iterators
• You will contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences
• You will manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need
• You will ensure a positive customer support experience to Iterators through timely, accurate resolution of their issues
• You will document and maintain IT processes and procedures, ensuring they remain up to date and accurate

Skills

• Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language
• Experience working with People Operation teams supporting platform, process and operations enablement
• Familiarity with Identity and Access Management (IAM) concepts
• Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail
• Familiarity with Linksquares, Navan and Coupa
• Experience with AI implementation in enterprise applications
• Familiarity with vendor management, including renewals and vendor onboarding
• Strong background in SaaS tools such as Zoom, Slack, Google Workspace, Okta and Jira
• Experience managing SaaS systems and optimizing license utilization

Benefits

• Medical
• Dental
• Vision
• Generous stipends for health & fitness
• Learning & development

Company Overview

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