[Remote] Remote Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Afni, Inc. is a customer service company that has been in business since 1936, investing in the success of its employees. They are seeking a Remote Customer Service Representative to handle inbound calls for wireless customer service, providing assistance and troubleshooting for customer concerns while potentially upselling products.

Responsibilities

• Deliver world-class customer service to inbound callers
• Utilize product knowledge to troubleshoot and solve customer concerns with empathy and efficiency
• Process orders, update accounts, and maintain records
• Effectively multitask and demonstrate strong attention to detail

Skills

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting
• Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting
• Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST
• Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States
• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
• Ability to be on webcam during working hours

Benefits

• Paid personal time off
• Paid sick time
• Health/vision/dental benefits
• 401k with matching contributions
• Tuition reimbursement program

Company Overview