[Remote] Customer Support Technician (2026)

Note: The job is a remote job and is open to candidates in USA. SkySlope is a growing company headquartered in Sacramento, California, focused on providing software solutions for the real estate industry. They are seeking a Customer Support Technician to deliver exceptional support to customers, resolve technical issues, and contribute to the efficiency of the support team.

Responsibilities

• Responding and resolving customer support tickets that come in via emails, live chats, and phone calls in a timely and professional manner, while building customer rapport
• Contributing to the efficiency of the software support department, while also supporting their team members
• Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having
• Troubleshooting technical issues and maintaining strong communication with the customer throughout the process
• Identifying, testing, and escalating websites issues to QA as necessary
• Using down-time when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management
• Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies

Skills

• Experience providing a high level of customer service, preferably in a technology environment or call center
• Experience multi-tasking multiple responsibilities
• Experience with both Microsoft and Mac platforms
• Experience using a variety of different web browsers
• Ability to type 40+ WPM
• Excellent written and verbal communication skills
• Excellent teamwork skills

Benefits

• Medical Insurance – Company pays flat dollar amount towards premium
• Dental Insurance – Company pays 75% of monthly premium only on Base Plan
• Vision Insurance – Company pays 100% of monthly premium
• Basic Life and AD&D Insurance (with additional Voluntary Plans available) – Company paid plan with a guarantee issue amount of $25,000.
• Voluntary Short & Long Term Disability Insurance Plans – Optional plans to help protect your financial well-being.
• Voluntary Accident insurance- Optional plans available to purchase that pays you a cash benefit to help with your expenses if you or a covered family member is injured due to an accident.
• Voluntary Hospital Indemnity- Optional plans available to purchase that pays you a cash benefit to help with your expenses if you or a covered family member is admitted to the hospital
• Voluntary Critical Illness- Optional plans available to purchase to help with your expenses if you or a covered family member is diagnosed with a covered critical illness.
• Flexible Spending Account – A tax savings account you put money into that you use to pay for certain out-of-pocket health care and dependent care costs.
• Health Savings Account (HSA)– A tax savings account for employees enrolled in a High Deductible Health Plan.
• 401(k) Plan – Company will match $0.50 on each $1.00 contributed up to the first 6% of eligible earnings
• Employee Stock Purchase Plan - Company match equal to 33.3333% of dollars contributed to the plan, based upon the average purchase price for the quarter.
• Paid Time Off (PTO) – Company provides 120 hours (equivalent of 15 days) of PTO for new hires
• 16 Paid Holidays
• Bereavement Leave – Company will provide you with the following off to grieve the loss of a loved one.
• Discounts through Fidelity - Purchasing discounts for wireless, car rentals, hotels and more…
• Pet Insurance through Nationwide- 50%, 70% reimbursement plans available through Nationwide with options for wellness.
• Paid Parental Leave - All full-time regular employees are eligible for SkySlope’s Paid Parental Leave program.
• Dayforce Wallet- All full-time regular employees will have access to sign up for Dayforce Wallet.
• Waldorf University discounts and perks- 10% off tuition for employees and their families, free text books, and scholarship opportunities available
• Child Literacy Assistance Program discount- Discounted annual membership to Luminous Minds, an online resource center created to help with child literacy struggles.
• $1,000 Employee Referral bonuses- SkySlope will give every referrer $1,000 (post-tax) after a referee passes their 90 day mark.

Company Overview