Bilingual Collections Account Representative - Hybrid

ARS National Services is seeking a Bilingual Collections Account Representative to assist consumers in navigating financial difficulties. This role involves handling calls, negotiating payment plans, and ensuring compliance with regulations while working in a hybrid environment.

Responsibilities

• Handle inbound/outbound calls with empathy and confidence
• Talk with customers about their finances and help them find payment options that work for them
• Negotiate payment plans, settlements, and full repayments
• Stay sharp with call quality and compliance with federal regulations
• Keep accurate records and collaborate with team leads
• Engage with your team on camera during shifts

Skills

• Candidates MUST reside in the greater Houston area
• Must be able to work from home and must be able to reliably commute to the assigned office on designated in-office days
• Fluent in English and Spanish
• High school diploma or GED
• Strong communication skills — assertive, clear, and professional
• 100% Bilingual in English and Spanish
• Critical thinking + active listening
• Comfort with basic math
• Basic computer skills & reliable high-speed internet
• Must pass background and drug screening
• Collections, sales, or call center experience

Benefits

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance
• Work from home

Company Overview