Experienced Customer Support Associate – Veterinary Community Engagement

Join our vibrant team at arenaflex, a pioneering company transforming the $50B+ animal health industry by empowering veterinary professionals to make informed purchasing decisions. arenaflex's innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining the supply ordering process and allowing them to focus on delivering exceptional care to their patients. As a key member of our support team, you will play a pivotal role in ensuring a positive and delightful experience for every user leveraging the arenaflex platform. You will engage with our community of thousands of passionate veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos, providing exceptional support and guidance to help them succeed.

About arenaflex

arenaflex is a growth-stage company backed by notable investors in Silicon Valley and NYC, with a mission to modernize the animal health industry. We're a collaborative and dynamic team that values innovation, customer satisfaction, and teamwork. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals across all 50 states.

The Role

As an Experienced Customer Support Associate, you will be responsible for:

• Supporting existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
• Troubleshooting issues quickly and explaining scenarios/solutions in an easily digestible and effective manner
• Handling various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Working cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Collaborating with vendor and industry partners to streamline communication and alerts between systems
• Contributing to the continuous development and expansion of processes to streamline support workflows

What You'll Need

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support is preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality, with excellent collaboration skills
• Tech/start-up work experience is a plus but not required

What We Offer

* 100% remote work within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Why arenaflex?

* Join a dynamic and innovative team that's transforming the animal health industry

• Collaborate with a community of passionate veterinary professionals who share your values
• Enjoy a flexible and remote work environment that allows you to balance your work and personal life
• Develop your skills and expertise in a fast-paced and supportive team environment
• Contribute to the growth and success of a pioneering company that's making a real difference in the lives of animals and their owners

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.

Scam Alert

Please be aware that scammers may be impersonating arenaflex employees or representatives. To protect yourself, only apply through our official careers page, LinkedIn, BuiltIn, and Indeed. Be cautious of unexpected messages or calls, and never provide sensitive personal or financial information. If you suspect any fraudulent activity, please report it immediately to our recruiting department.

How to Apply

If you're passionate about delivering exceptional customer support and joining a dynamic team that's transforming the animal health industry, we encourage you to apply for this exciting opportunity. Visit our careers page to submit your application and join the arenaflex team today! Apply for this job