VP, Operations - Homebase Medical

About the position Homebase Medical is getting back to basics. Our mission is to optimize the quality of life for homebound older adults, allowing them to live independently and with dignity in their own homes. We make house calls – enabling access to quality wrap-around services for homebound older adults with complex health needs while improving the quality of their lives, right at home. We offer an array of medical and chronic care services and we’re backed by SCAN, a not-for-profit organization that has a history of supporting and improving the health and independence of older adults for over 45 years. About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, New Mexico, Washington and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter. About Homebase Medical Homebase Medical is SCAN Group’s in-home care delivery program, providing comprehensive, coordinated care for seniors with complex, chronic, and advanced conditions. Our services—including Annual Wellness Visits, transitions of care, and palliative care—bridge critical gaps in the care continuum to keep seniors healthy, independent, and at home. The Job The VP, Operations is a key executive responsible for leading and scaling Homebase’s operations. This role oversees operational functions, including patient engagement and access, capacity planning and scheduling operations, and account management. The VP, Operations will drive operational excellence—ensuring efficiency, scalability, and quality across all service lines—while aligning execution with the Homebase mission and performance goals. They will partner with other members of the Homebase executive leadership team to drive operational outcomes and act as a people and culture leader for their team.

Responsibilities

• Patient engagement & access leadership Optimize, monitor, and actively manage the end-to-end patient engagement and access funnel
• Optimize coordination and workflows around referrals from risk-bearing entities (RBEs)
• Lead call center operations, ensuring strong performance management, effective workflows, and appropriate technology utilization
• Capacity planning & scheduling operations Optimize provider scheduling and routing logistics to balance provider capacity with patient demand
• Maximize provider utilization while sustaining patient and provider experience and satisfaction
• Work with the executive team to inform decisions around geographic expansion, hiring, provider compensation, and incentives
• Partner with Product and IT teams on scheduling technology improvements, including algorithms, automation, and mobile tools
• Support the Manager of Patient Engagement on escalated issues and capacity constraints
• Monitor and manage performance against service level agreements (SLAs)
• Account management Oversee, coach, and lead account managers for key partners
• Monitor performance, report outcomes to partners, and drive mutual accountability on SLAs and contract performance
• Partner with Commercial Strategy & Product Innovation and Clinical Operations teams to support account managers in shaping services, business models, and clinical models aligned to partner outcomes
• Operational excellence & continuous improvement Manage operational KPIs, including setting targets and holding teams accountable for performance
• Identify opportunities and lead process improvement initiatives
• Identify opportunities for automation and technology enablement and assess the impact of related investments
• Monitor and mitigate operational risk
• Cross-functional integration Coordinate with the Clinical Operations Leader to manage provider capacity, performance expectations, and clinical workflows
• Partner with Product and Technology teams to ensure operational technology and reporting requirements are met
• Support the President and VP of Commercial Strategy & Product Innovation to ensure a positive customer experience and optimized workflows
• Provide operational input and partnership with the Director of Finance to establish feedback loops on performance, capacity, and operational adjustments
• Team leadership & development Manage direct reports and provide coaching to support effective team leadership, goal-setting, feedback, and performance reviews
• Make hiring decisions to support team growth and organizational needs
• Build an operational team culture focused on excellence, accountability, continuous improvement, collaboration, and patient-centered care
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Requirements

• 10+ years of leadership experience in healthcare operations or logistics-intensive service delivery
• Proven success scaling field-based and patient engagement operations
• Experience managing key partnerships and driving mutual accountability and performance
• Strong expertise in process optimization, technology integration, and operational performance management
• Effective partnership, communication, and change leadership skills
• Bachelor’s degree required

Nice-to-haves

• MBA, MHA, or related graduate degree preferred

Benefits

• Medical, Dental, Vision insurance
• Generous PTO and Holiday pay
• 401k with 5% safe harbor contribution
• Employee hardship fund
• Work-life balance

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