[Remote] Online Community Manager & Workshop Host
Note: The job is a remote job and is open to candidates in USA. Musiversal is a company focused on democratizing access to world-class music production. They are seeking an Online Community Manager & Workshop Host to enhance member experiences by planning and hosting live online workshops and community sessions, while fostering engagement among music creators.
Responsibilities
- Be the face of the company via the Online Community and its live workshops
- Greet, welcome, and prepare guest speakers for all live workshops
- Host live online workshops and community sessions on camera
- Introduce speakers, set expectations and hold the space for members during sessions
- Share basic housekeeping and support information at the start and end of each event
- Moderate live chat and interactions
- Create and maintain an effective welcoming & onboarding experience for new members
- Create and publish engaging posts to encourage discussion and interaction inside the online community
- Support the Head of Community with daily moderation across platforms
- Keep discussions active, kind and on topic
- Flag member issues, risks or concerns quickly and clearly
- Track and report on live attendance, engagement and basic feedback for each session
- Share clear member insights and suggestions with the Online Community Team
- Work proactively with teams across Musiversal to ensure each workshop has clear descriptions, thumbnails and member communications in place before it goes live
- Take initiative on improvements to the online community experience and follow through on them
Skills
- Enjoy being on camera and are an empathetic & energetic communicator
- Have star quality, but you enjoy making others feel like the real stars (a facilitator)
- Have experience managing online communities like Facebook Groups, Discord servers, Circle, Bettermode or similar platforms
- Are able to communicate clearly with members and help people feel welcome and included
- Can identify community member objections and come up with strategies to address them
- Can write clear, engaging copy across different formats and channels such as event descriptions, announcements, and emails
- Are happy to get stuck in with day to day moderation, questions and member support
- Are kind, honest and easy to collaborate with across teams
- Are motivated by purpose and interested in helping musicians move forward
- Are used to working in fast-paced environments where things can change quickly
- You thrive in remote work settings and love the flexibility it brings
- Have a background in music, or strong hands on experience as a musician or creator
- You're passionate about music, tech, or creator communities – ideally, all three!
- Are fluent in written and spoken English
Benefits
- Remote-first culture – work from anywhere within a 2 hour timezone difference to New York
- Lisbon HQ – a vibrant café with a private office, open whenever you want to drop in ☕
- Flexible hours – whether it’s for your family, surf, or side project ♀️
- Musiversal Unlimited – full access to bring your own music to life
- Yearly company retreat – a week of connection, fun, and creative recharging in an exotic location
- Work with world-class team of awarded musicians, producers, and creatives
- Be at the heart of Musiversal’s global community strategy
- Purpose-driven mission – reshape how music is made and how musicians are paid
Company Overview
- Music Production Managed Marketplace It was founded in 2018, and is headquartered in Lisbon, Lisboa, PRT, with a workforce of 11-50 employees. Its website is https://www.musiversal.com/.
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