Experienced Customer Service Representative - Insurance and Benefits Marketing
At arenaflex, we're dedicated to improving the lives of our clients and internal members alike. As a leading insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country, we're passionate about ensuring that our servicemembers have the coverages they need when they need it. With 66 years of experience, we've built a reputation for excellence and a commitment to our values.
Why Join arenaflex?
We're more than just a company – we're a community. Our team is comprised of talented individuals who share a common goal: to make a positive impact on the lives of our clients and members. At arenaflex, you'll have the opportunity to work with a diverse group of professionals who are passionate about delivering exceptional service and support.
Benefits of Working at arenaflex
We're proud to offer a comprehensive benefits package that includes:
- Health benefits, including medical, dental, and vision coverage
- 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
- A prefunded optional FSA
- 100% covered Life Insurance
- Accidental Death and Dismemberment Insurance
- Short Term/Long Term Disability
- A $250 Wellness Benefit
- 10 days of vacation your first year, with an additional day added each year
- 13 paid and closed holidays each year
- Opportunities for professional growth and development
Job Summary
As a Customer Service Representative, you'll play a critical role in delivering exceptional service to our clients and members. You'll be responsible for answering incoming non-complex customer service calls, resolving customer concerns, and educating customers on the value of our insurance and non-insurance products. This role is a key component of our customer satisfaction and retention strategy, and we're looking for a talented individual who is passionate about delivering exceptional service.
Essential Job Functions
* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner
- Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system
- Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
- Maintain current knowledge of policies, procedures, and product changes, including active offers to members
- Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
- Perform other miscellaneous functions and special projects as assigned
- Soft Sales
Requirements
* High school diploma or equivalent
- Two years of customer service experience, preferably in a high-volume customer call center
- Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
- Knowledge of customer service principles and practices
- Good customer service skills
- Good verbal, written, and interpersonal skills
- Ability to work independently or as a team member
- Attention to detail
- Ability to work in a fast-paced and changing environment
- Ability to maintain composure in stressful situations and to manage or diffuse concerned customers
- Basic proficiency in MS Office
Travel and Work Schedule
* No domestic travel required
- Regular call center schedule
- First 60 days will be in-office for training
- Once training is complete, will work fully remote
Salary and Benefits
* $18.00 per hour
- Comprehensive benefits package, including health benefits, 401K, and paid time off
How to Apply
If you're passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. [Apply Now](https://remotejobs.trendingnewsgo.com/register-candidate/) At arenaflex, we're committed to creating a workplace that is inclusive, supportive, and empowering. We believe that our diversity is our strength, and we're dedicated to fostering a culture that values and celebrates individual differences. If you're a talented individual who is passionate about delivering exceptional service and support, we encourage you to join our team and be a part of our mission to make a positive impact on the lives of our clients and members. Apply for this job