[Remote] Corporate Collector (hours 10:00am - 7:00pm ET)

Note: The job is a remote job and is open to candidates in USA. Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. The Collector serves as an information source on credit and accounting related questions, working closely with the sales force to manage a large portfolio of accounts and ensure a positive customer experience.

Responsibilities

• Updates customer credit terms as needed, working closely with the sales force to develop strategies for future sales growth
• Serves as a primary source for all accounting questions by the sales force
• Serves as the information source for all customers, both internal and external, to get credit and accounting related issues resolved
• Maintains extended knowledge of Credit Administration requirements for updating/opening new accounts
• Makes strategic decisions on the value of adjusting late charges as a collection tool
• Approves late charge adjustments
• Evaluates special billing (delayed and split) and large order requests for credit-worthiness, following the company guidelines, with the ability to make sound decisions and balancing the needs of the customer with the requirements of the company in support of the sales effort
• Contacts customers by phone, email and/or letter to resolve past due balances and include analysis of trade references and customer payment history, while strengthening the customer relationship
• Uses organizational skills and ability to prioritize independently in order to manage portfolio
• Keeps detailed extended note files of all phone and email contacts; maintains complete records of all customer contact to support any future collection activity
• Uses a combination of knowledge, experience, and analysis, working with multiple departments, often taking the lead to resolve accounting related issues
• Contacts customers regarding "non-sufficient funds" checks and makes arrangements for replacement
• Resolves customer complaints and/or problems, including account reconciliations, often using spreadsheets to solve an issue and to assist in keeping the customer current for the long term
• Handles credit card declines
• Keeps sales force apprised of collection efforts and works closely to develop approach to resolve issues
• Prepares accounts for collections, placing the final call to the customer and preparing complete package to placement with an agency
• Handles a high volume of telephone calls and emails
• Reviews suspended orders to determine and execute appropriate course of action
• Reviews and updates credit lines in accordance with company guidelines and review of history, trade references, and in-depth research
• Follows-up on payments, including how to allocate them and the reasons for any deductions
• Maintains follow-up list for manual payments
• Researches missing and incorrect PO numbers
• Maintains customer websites for paperless billing
• Performs other duties as assigned

Skills

• Experience as a collector and/or customer service representative, preferably in a commercial collecting environment
• Experience working in a fast paced environment
• Proven ability to meet and exceed deadlines
• Knowledge of basic accounting principles
• Demonstrated ability to negotiate
• Ability to prioritize and function independently to achieve personal goals, as well as becoming active participant in achieving team goals, while supporting the mission of the company
• Ability to compose business correspondence; familiarity with PCs; typing ability; and excellent organizational, spelling/grammar and telephone skills

Benefits

• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance
• Certain positions may include eligibility for a short-term incentive plan

Company Overview