[Remote] Sales Support Representative
Note: The job is a remote job and is open to candidates in USA. Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. They are currently seeking a determined Sales Support Representative to support field sales representatives and installation technicians, ensuring a smooth onboarding experience for new customers.
Responsibilities
- Support sales representatives with account creation, contract setup, signing, uploading, and quality assurance surveys
- Assist with installation and activation processes for new customers
- Communicate professionally with field agents and internal teams
- Review and respond to initial installation issues involving field sales
- Collaborate with internal departments to ensure customer satisfaction and success of the Brinks Home Direct Program
- Provide support via telephone, QUIQ, and email sales representatives and technicians
- Verifying new accounts meets company criteria and compliance standards
- Coordinate with tech support for scheduling installations
- Conduct verification calls for potential new installations
- Make outbound survey calls for dealer installations
Skills
- Strong communication skills and ability to give/receive feedback professionally
- Reliable attendance, punctuality, and flexibility to take on additional duties
- Coachable yet confident, with ambition to improve; able to work in a fast-paced team environment
- Proficient in computer systems, multitasking, and detail-oriented organization
- Bilingual Spanish
- Security Industry experience
Benefits
- Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
Company Overview