Program Management Associate

Klue is a company focused on competitive intelligence, and they are seeking a Program Management Associate to drive value and promote client retention. The role involves partnering with clients, managing research programs, and ensuring a high-quality customer experience.

Responsibilities

• Win-Loss Program Success: You will be a key part in driving the success of our Win-Loss programs
• Interview Recruitment & Outreach: Recruit qualified interview participants through multi-channel outreach (email, social, phone), managing campaigns to hit interview targets and timelines
• Client & Stakeholder Management: Partner closely with Customer Success and internal research teams to support strong client relationships, manage expectations, and ensure programs deliver a consistently high-quality customer experience
• Research Operations & Project Coordination: Coordinate with CSM’s to map, track, and manage project milestones, deliverables, and timelines. Keeping multiple programs organized, moving forward, and aligned with contractual commitments
• Database & Data Management: Maintain and evolve interview and contact databases by organizing, updating, and reporting on leads, opportunities, and program data to support ongoing client updates and analyst workflows
• Data Preparation & Analyst Support: Prepare and organize opportunity and interview data for analyst review, ensuring inputs are clean, structured, and ready for insight generation
• Operational Excellence & Continuous Improvement: Identify opportunities to improve workflows, documentation, and use of AI-driven tools to move faster, reduce friction, and scale research operations efficiently

Skills

• Great organizational and project management skills and the ability to focus on top priority tasks
• Strong written, verbal, and listening communication skills
• Self-driven and persistent, with a strong sense of ownership and follow-through
• Strong attention to detail and pride in delivering high-quality work
• Adaptable and comfortable navigating ambiguity and unique client circumstances
• Creative thinker with strong problem-solving abilities
• High emotional intelligence and ability to build trust and collaborate effectively
• Experience managing multiple projects simultaneously with varying scopes and focus
• Excellent public speaking and presentation skills
• Background knowledge in win-loss research and the B2B tech/SaaS space

Benefits

• Extended health & dental coverage that starts on Day 1.
• Fun perks like discounts at Goodlife and Perkopolis.
• All full-time employees have the opportunity to participate in our Employee Stock Option Plan.
• Our Vacation Policy is Take The Time You Need.
• All employees will receive a Mac (or PC, if that’s your jam) and access to A+ tooling.
• Direct access to our leadership team, including our CEO, and opportunities to connect with incredible people across the company.
• There’s no shortage of ways to stay connected and have fun.
• Bring your four-legged friend along in Vancouver or Toronto, as our offices are pup-approved.

Company Overview