Experienced Customer Service Representative I – Mortgage Loan Servicing

At arenaflex, we're dedicated to providing exceptional customer experiences and delivering top-notch mortgage loan servicing solutions. As a Customer Service Representative I, you'll play a vital role in resolving borrower inquiries, ensuring high-quality service, and driving business growth. If you're passionate about delivering outstanding customer service and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading national mortgage lender and servicer company, approved by FNMA and FHLMC. With a strong presence in the Retail and Correspondent Channels, we offer a diverse range of mortgage products, including FHA, VA, Conventional, USDA, and more. Our commitment to innovation, customer satisfaction, and regulatory compliance has enabled us to achieve month-over-month sales and servicing increases. Join our dynamic team and be part of a company that's shaping the future of mortgage lending!

Job Summary

As a Customer Service Representative I, you'll be responsible for resolving borrower inquiries on current mortgage loans received via inbound and outbound calls. Your primary goal will be to provide exceptional customer service, ensuring high-quality interactions, and meeting productivity and regulatory requirements. You'll work closely with our team to research customer issues, update servicing systems, and complete follow-up tasks to ensure customer satisfaction and resolution.

Essential Duties and Responsibilities

• Respond to borrower inbound calls concerning their account, ensuring high-quality service, adhering to productivity, and regulatory requirements. Research customer issues and work towards resolution when needed. Update servicing system with relevant notes/comments.

• Prioritize the needs of the business, completing assigned outbound calls as inbound call volume permits.
• Complete follow-up tasks to ensure customer satisfaction and resolution.
• Perform miscellaneous duties as assigned by management.

Position Requirements

Education

• High school diploma or equivalent required

Experience

• General call center experience preferred

• Experience with loan servicing a plus

Functional/Technical Skills

• Strong customer service skills

• Ability to problem-solving
• Ability to work in a fast-paced environment
• Ability to multi-task and manage time effectively
• Experience working with Microsoft Windows applications

Benefits

At arenaflex, we believe in taking care of our employees. Our comprehensive benefits package includes:

• Three comprehensive medical, two dental, and vision plan options
• Employer-paid short-term and long-term disability insurance
• Basic life insurance
• 401(k) plan
• 11 holidays and three weeks paid time off per year
• Supplemental benefits, including life insurance, critical illness, and accident plans

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands, and fingers to reach, handle, or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative I, you'll have access to:

• Ongoing training and development programs
• Opportunities for career advancement and professional growth
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

Our office is a dynamic and inclusive environment where creativity, innovation, and teamwork thrive. We're passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. If you share our values and are passionate about customer service, we want to hear from you!

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, apply now to join our arenaflex team! Apply for this job