CSR/Sales Representative
Benjamin Franklin Plumbing, LLC is a company that values its employees and offers a supportive work environment. The CSR/Sales Representative role involves answering client calls, booking inspections, and providing excellent customer service while also having opportunities for growth and commission.
Responsibilities
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
- Ensures that each telephone call is answered before the fourth ring
- Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
- Calls customers with our membership and book annual appointments
- Sales mentality is critical and crucial to this position
Skills
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Sales mentality is critical and crucial to this position
- Prior customer service and phone sales experience preferred
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
Company Overview