Virtual Item Processing Lead Specialist
KeyBank is seeking a detail-oriented Processing Specialist to support banking operations by managing and optimizing image-based workflows. This role focuses on processing, validating, and enhancing digital images for financial documents, ensuring accuracy, compliance, and efficiency in transaction processing.
Responsibilities
- Process and validate images of checks, payment documents, and other financial records using specialized imaging systems
- Ensure compliance with Key Bank’s banking standards, regulatory requirements, and security protocols
- Optimize image quality for accurate data extraction and fraud description
- Collaborate with operations and IT teams to troubleshoot imaging issues and improve workflows
- Monitor system performance and recommend enhancements for speed and accuracy
- Maintain documentation for imaging processes and adhere to audit requirements
- Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
- May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
- Performs basic routine tasks assigned by manager with little autonomy
- May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers
- Completes work by following clear defined procedures
- Identifies and resolves moderate issues by following established guidelines
- Refers more complex problems to Senior level or supervisor
- May provide service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
- Uses some independence of thought to resolve basic issues and refers more complex problems to supervisors or other experts
- Recommends and implements programs to solve routine issues, contributes to workflow or process change and redesign, and forms a foundational/basic understanding of the specific product or process
- Is fully proficient in duties while working under moderate to limited supervision
- Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice
Skills
- High School Diploma or GED (required)
- Minimum 1 year in operations or general office role (required)
- Strong 10 key skills are required
- Bachelor's Degree or equivalent experience (preferred)
Company Overview