Entry Level Customer Service Representative - Days/Nights/Weekends at arenaflex

Join arenaflex, a national award-winning non-profit organization, in our mission to provide exceptional vocational rehabilitation for people with disabilities and barriers to employment. As an Entry Level Customer Service Representative, you will be part of a dynamic team that values quality, diversity, and performance. We are seeking individuals who are not just looking for a job, but for a purpose.

About arenaflex

arenaflex is a unique business and human services agency that values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence.

Our Culture

arenaflex prides itself on having a great culture that fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet-friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.

Job Summary

We are seeking an Entry Level Customer Service Representative to join our team. As a Customer Service Representative, you will be supporting callers while using the computer to answer general questions about policies, practices, procedures, and other information. This is an entry-level position pending your receipt of a government clearance from a background check. If placed in this entry role, you will be given the training and opportunity to take calls. Once the official clearance is received, you will next complete the training journey of a full Customer Service Representative.

Responsibilities and Requirements

* Promote arenaflex's vision, values, and services to all customers and maintain organization-wide quality standards.

• Follow established policies and procedures to respond and route calls, timely, and while also providing superior customer service.
• Gather and log information after determining customers' needs; access knowledge base per customer request for information, apply problem-solving skills, and resolve the inquiries/requests effectively and accurately.
• Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner.
• Maintain flexibility in work hours and shifts. Accept other jobs/duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building.

Work Environment

Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate.

Requirements

* High School Diploma or GED

• At least 18 years of age
• U.S. Citizen
• Call center experience preferred
• Proficient in English (written and verbal)
• Basic computer skills (typing, reading comprehension)
• Weekend and second shift availability

Preferred Qualifications

* Previous customer service experience

• Experience working in a call center environment
• Ability to work in a fast-paced environment
• Strong communication and problem-solving skills

Security Clearance

Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.

Compensation and Benefits

* $18.00 per hour plus a Health & Welfare Benefit, with an opportunity to move up to $20.06 after security clearance and Applicant Line certification is obtained.

• Plus a $1 increase for every hour worked after 6:00pm Monday - Friday
• Sign-on bonus of $350 after training
• Opportunities for career growth and advancement
• Comprehensive benefits package, including health, dental, and vision insurance
• Generous PTO policies
• Modern facilities and equipment
• Pet-friendly work sites
• Free fruit and fitness classes
• Massages available for purchase
• Opportunities for flexible work arrangements

How to Apply

If you are a motivated and customer-focused individual who is looking for a purpose-driven career, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We are an equal opportunity employer and welcome applications from diverse candidates.

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. arenaflex provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application, please contact us at [insert contact information]. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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