Experienced Property and Casualty Licensed Customer Service Representative – Remote Opportunity
At arenaflex, we're not just a leading insurance agency – we're a family of dedicated professionals working together to provide exceptional service to our customers across the country. With over a decade of experience and a rapidly growing team, we're committed to fostering a culture of excellence, respect, innovation, and open communication. Our employees are the backbone of our organization, and we're passionate about investing in their growth and development. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience with their insurance policies. You'll work in a fast-paced, dynamic environment where performance is rewarded, and your contributions are valued. If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you.
About arenaflex
arenaflex is a dynamic and rapidly growing insurance agency with a presence in over 40 states. Our team members work remotely, allowing us to attract top talent from across the country. We're proud to be part of a family of related businesses, offering our employees a range of career development opportunities and a supportive, collaborative work environment.
Our Culture
At arenaflex, we believe that happy employees lead to happy customers. That's why we prioritize our employees' wellbeing and provide them with the tools and support they need to succeed. We encourage our team members to speak up, share their ideas, and take ownership of their work. Our values of excellence, respect, innovation, and open communication guide everything we do, and we're committed to creating a workplace where everyone feels valued and empowered.
Job Summary
As a Customer Service Representative, you'll be responsible for assisting our customers with their insurance needs, ensuring they maintain their policies with the coverage they require at a reasonable price. You'll work in a fast-paced inbound call center environment, using multiple programs and systems simultaneously to resolve customer inquiries and issues efficiently.
Key Responsibilities
* Answer inbound calls from existing customers, using multiple programs and systems to resolve their needs quickly and efficiently
- Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers
- Answer questions related to coverages, billing, and policy history
- Use a proactive approach to identify and assess customers' needs, offering our services to ensure each customer is placed best for their needs
- Create opportunities for our in-house consultants to upsell, x-sale, re-shop, and rewrite policies
- Resolve customer issues, process payments, answer questions, and process endorsements
- Maintain an in-depth understanding of the software, products, and processes used by the organization
- Maintain high call quality (QA) score, process adherence, and productivity metrics
- Perform all other duties as assigned
Requirements
* Resident state P&C license required
- Strong attention to detail/accuracy when collecting and entering data
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred
- Experience working in a high-volume and fast-paced call center environment
- Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously
- Strong reliable internet connection
- Proactive in one's own development; welcomes coaching as an opportunity to improve
- High energy and enjoys working in a combined team/goal-oriented environment
- Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus
- Bilingual (English/Spanish), highly desired
What You Can Expect from arenaflex
* We'll set you up for success with a paid training period either on-site or from home
- Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits
- An investment in our employees' professional development and growth
- On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos
- The ability to work remotely without the need for you to relocate
- A comprehensive and highly competitive benefits package, including:
+ Dental Insurance + Health Insurance + Vision Insurance + 401(k) + Paid Holidays + Paid Time Off + Ongoing Professional Training online via Litmos + And more
Equal Employment Opportunity
It is and will continue to be the policy of arenaflex to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information.
How to Apply
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Apply now to join our team and take the first step towards a rewarding career with arenaflex. Apply for this job