Experienced Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we're proud to be a national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented and dedicated Customer Support Specialists to join our team and help us solve exciting challenges. If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a team of 350 professionals with offices in key locations across the United States, including Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Our headquarters is located in Seattle, where we've been successfully operating for over 30 years. We've built a reputation for innovation and excellence in our industry, and we continue to advance our technology and business processes to stay ahead of the competition.

Job Overview

As a Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues, providing exceptional customer experiences, and ensuring the smooth operation of our business processes. This role requires strong communication and problem-solving skills, as well as the ability to think on your feet and prioritize multiple tasks simultaneously.

Key Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders

• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Essential Qualifications

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone

• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Preferred Qualifications

• Experience working in a fast-paced, dynamic environment

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience with customer relationship management (CRM) software

Skills and Competencies

• Strong communication and interpersonal skills

• Ability to think critically and solve problems effectively
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Experience with customer relationship management (CRM) software
• Strong typing skills (at least 55 wpm)
• Ability to learn and adapt to new processes and technologies

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Professional development workshops and conferences
• Online training and certification programs
• Opportunities for advancement and career growth

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction. We're committed to creating a positive and inclusive work culture that supports the well-being and success of our employees. Our remote work policy allows you to work from anywhere in Puerto Rico, providing you with the flexibility and autonomy to manage your work and personal life.

Compensation, Perks, and Benefits

• Starting pay: $12.00 per hour

• Health, dental, and vision insurance
• 401(k) plan
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program

Schedule

This is a full-time, Monday-to-Friday position. As a remote employee, you'll have the flexibility to work from anywhere in Puerto Rico and manage your schedule to meet the needs of our business.

How to Apply

If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job