Experienced Part-Time Chat Customer Service Agent – Music Industry Expert

At arenaflex, we're passionate about revolutionizing the customer service experience for music enthusiasts worldwide. As a leading virtual Contact Center outsourcing company, we're dedicated to providing top-notch support to fans, artists, and industry professionals alike. We're now seeking an experienced and music-loving Part-Time Chat Customer Service Agent to join our dynamic team!

About arenaflex

arenaflex is a full-service virtual Contact Center outsourcing company built FOR The People! Our teams are 100% Native Virtual, working from the comfort of their own homes, and we're committed to maintaining this unique work environment. We believe that our flexible, remote work setup allows our team members to thrive in a fun, dynamic, and supportive atmosphere. When you join the arenaflex Family, you can expect to work with a diverse group of talented individuals who share your passion for music and customer service.

Job Summary

We're looking for a highly skilled and enthusiastic Part-Time Chat Customer Service Agent to join our team. As a music industry expert, you'll be responsible for providing exceptional support to fans via ticketing, including purchasing merchandise, password resets, website assistance, and troubleshooting. If you're passionate about music and enjoy helping others, we encourage you to apply!

Responsibilities

As a Part-Time Chat Customer Service Agent, you'll be responsible for:

• Expressing genuine empathy and concern for customers' issues and addressing them as if they were your own
• Answering, evaluating, and prioritizing requests from customers having questions or experiencing problems with services or products
• Identifying high-risk customer situations and escalating them appropriately without hesitation
• Keeping up with multiple chats at a time
• Accurately documenting all required information and chat details in the ticketing system
• Responding to and resolving open issues in an appropriate timeframe
• Identifying trends related to systems, platforms, and/or customers and escalating them to management
• Multi-tasking using multiple systems
• Skillfully changing from one task to another without loss of efficiency or composure
• Maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Qualifications

To be successful in this role, you'll need:

• A LOVE of music! The biggest artists we represent are in Pop and Country
• 3-5 years of call center chat experience required
• Technical experience strongly preferred, with experience in Zendesk being a definite plus
• Ability to type 30 wpm with 90% accuracy or above consistently
• Strong messaging communication skills, active listening abilities
• Ability to work independently and utilize resources to resolve customer issues
• Great understanding of text and chat acronyms
• Excellent grammar, but also knowing when to use the lingo
• Previous work-from-home experience preferred
• Understanding of contact center support metrics and ability to implement actions for improvement
• High School Diploma or equivalent

Hardware/Software Requirements

To ensure a seamless and efficient work experience, you'll need:

• Your own computer
• Processor: More than 4 cores
• Memory: 8GB on Windows 10 or higher / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software installed on the platform and a recent scan completed (Will be checked prior to allowing login to system)
• Must be hardwired to router
• Firewall must be enabled (Will be checked prior to allowing login to system)

Job Type and Schedule

This is a Part-Time + On-Call remote position with guaranteed 25 hours per week. May flex up to 40 hours per week based on client's needs and workflow. Shifts vary between 9:00am-6:00pm EST, typically 4-8 hours long.

Pay and Benefits

* $18.00 per hour (1099 contract)

• Work from home
• No overnights, must be flexible, weekends may be required by the client

Experience Level and Work Setting

* 3-5 years of experience

• Remote work setting

How to Apply

If you're passionate about music and customer service, and you're looking for a dynamic and supportive work environment, we encourage you to apply! Please submit your application through our website, and we'll be in touch to discuss this exciting opportunity further. Apply Now! Apply for this job