Claim Specialist-Auto/Property-Hybrid

State Farm is dedicated to helping people and investing in communities. The Claim Specialist role involves assisting customers through the claims process, including investigating, evaluating, negotiating, and settling claims, while providing exceptional service.

Responsibilities

• Investigating, evaluating, negotiating, and settling claims
• Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
• Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
• Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
• Supporting our customers through personalized, caring, and simple interactions
• Handles bodily injury and uninsured/underinsured claims along with property damage claims involving injuries
• Handles first-party medical coverage for customers injured in an automobile accident
• Handles high-volume, complex auto and property claims involving NICB indicators of fraud to determine if specialized investigation is needed
• Handles high-volume, mid-to-high complexity property damage claims, not involving personal injury
• Settles auto claims where a vehicle is deemed a total loss
• Handles weather-related auto claims
• Handles low-severity Home and Renters claims in a team environment. Claims are primarily theft-related as well as minor weather and other types of property losses
• Handles commercial and boat claims
• Handles property claims involving both weather-related events and non-weather-related incidents

Skills

• Bachelor's degree in a related field or equivalent work experience
• Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims
• Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
• Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
• Familiarity with state or local regulations and compliance requirements
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Strong critical thinking and decision-making skills
• Ability to multi-task across technical platforms
• Accountability
• Resourcefulness
• Employees must successfully complete all required training, including applicable proficiency and licensing exam(s) and background checks required of various state(s)

Benefits

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Company Overview