[Remote] Provider Data Representative

Note: The job is a remote job and is open to candidates in USA. TriWest Healthcare Alliance is dedicated to serving America’s heroes by connecting them to healthcare in the community. The Provider Data Representative role involves supporting the accuracy of provider demographic data through outbound calls and providing technical support to providers.

Responsibilities

• Conducts outbound calls to validate accuracy of provider data within directories. Provides excellent customer service while speaking with providers
• Provides problem triaging if needed while engaging with providers on calls
• Ensures calls and issues are identified, tracked, reported on and resolved in a timely manner
• Maintains comprehensive tracking and documentation for all calls and records
• Applies applicable knowledge of the VA or TRICARE program and its related technology in handling service calls
• Performs other duties as assigned
• Regular and reliable attendance is required

Skills

• High School Diploma or G.E.D
• At least one year of experience in customer service, call center, administrative support, or office environment
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• Effective verbal, written, and communication skills
• Bachelor's degree in Business, Health Care Administration or related field
• VA or TRICARE Program experience

Benefits

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Company Overview