Bilingual Spanish Customer Service Representative
Natura Pest Control is seeking a Bilingual Spanish Customer Service Representative who thrives in structured environments and can adapt to challenges. The role involves being the first point of contact for customers, managing inquiries, scheduling appointments, and resolving concerns with empathy and efficiency.
Responsibilities
- Respond promptly and effectively to customer inquiries via phone, email, and chat
- Schedule and coordinate service appointments, ensuring smooth technician dispatching
- Resolve customer concerns with empathy and efficiency, following up as needed
- Collaborate with team members to improve service delivery and customer satisfaction
Skills
- Bilingual in Spanish
- Dependable communicator
- Ability to thrive in structured environments
- Ability to stay calm and effective in chaotic situations
- Proactive in taking initiative
- Ability to solve customer issues
- Ability to improve processes
- Team player who collaborates across departments
- Maintains personal accountability
- Ability to build rapport with customers and coworkers
- Ability to respond promptly and effectively to customer inquiries via phone, email, and chat
- Ability to schedule and coordinate service appointments
- Ability to resolve customer concerns with empathy and efficiency
- Ability to collaborate with team members to improve service delivery and customer satisfaction
- Must be able to pass a Drug Test (THC Friendly)
- Must submit to a Background Check
- Employment is contingent on results of Drug Test and Background Check
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Company Overview