Client Services & Operations Specialist

AssetMark is a company shaping the future of financial services, and they are seeking a Client Services & Operations Specialist. In this role, you will support financial advisors by managing account operations, providing guidance on account processes, and ensuring exceptional service delivery.

Responsibilities

• Serve as a primary point of contact for advisors and their staff, providing guidance on account opening, funding, maintenance, and transfer requests
• Manage a queue of service cases, ensuring timely and accurate resolution of inquiries and operational tasks
• Review and process transfer paperwork accurately and efficiently, including ACAT, Non-ACAT, and DTC transfers
• Track incoming and outgoing transfers, resolving issues and NIGO items promptly
• Collaborate with internal teams and partner custodians to process transactions such as contributions, withdrawals, investment changes, and transfers
• Provide training and support on platform usability and administrative processes
• Take ownership of requests, follow through to completion, and maintain clear communication with stakeholders
• Ability to assess and minimize risk to organization
• Conduct daily audits to ensure accurate books and records
• Report feedback on process improvements and help manage firm risk by setting appropriate expectations

Skills

• 1+ year of customer service or financial services experience
• Exemplary communication skills: written and verbal
• Ability to manage multiple cases and priorities effectively
• Proficiency with common business tools (Email, Excel, Teams)
• Customer service mindset and willingness to learn
• Adaptability in a fast-paced environment
• Collaborative and resourceful problem solver
• Self-motivated and ownership mentality
• Financial services or banking experience
• Bachelor's degree and/or Series 6 or 7 licenses
• Knowledge of transfer processes (ACAT, Non-ACAT, DTC)

Benefits

• Flex Time or Paid Time Off and Sick Time Off
• 401K – 6% Employer Match
• Medical, Dental, Vision – HDHP or PPO
• HSA – Employer contribution (HDHP only)
• Volunteer Time Off
• Career Development / Recognition
• Fitness Reimbursement
• Hybrid Work Schedule

Company Overview