Experienced Medical Billing Customer Experience Team Lead | Cloud Campus (work from home)

At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We're committed to creating a workplace that is conducive to happiness and a healthy work-life balance. Our mission is to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

About the Role

We're looking for an experienced Medical Billing Customer Experience Team Lead to join our team at arenaflex. As a Medical Billing Customer Experience Team Lead, you will be responsible for providing various support within the medical billing department related to all medical payers to work on end-to-end Revenue Cycle Management (RCM) for collecting pending payment. This position involves collecting and managing accounts, following up with insurance companies, reconciling accounts, filing corrected claims, appealing claims when appropriate, and following up on all denials to ensure reprocessing and payment in a timely manner.

Responsibilities

As a Medical Billing Customer Experience Team Lead, your responsibilities will include:

• Providing superior service and attention to detail in Pre-Reg, Auth, AR Denials, and Patient Financial Contact center functions
• Supporting the execution and achievement of functional areas and company goals
• Collaborating with internal departments to resolve issues related to all tasks and assignments supporting the business
• Serving as the primary point of contact for internal and external customer inquiries, which entails contacting insurance companies and/or addressing patient inquiries
• Utilizing software and company systems to source, obtain, process, audit, and analyze standard data reporting and presenting
• Organizing and executing tasks and activities with urgency and in accordance with managers' delegated assignments
• Resolving issues related to Auth/Pre-Reg, AR Denials, patient and billing inquiries, while seeking leadership guidance for non-routine inquiries or escalated concerns
• Providing excellent customer service to patients and insurance representatives

Qualifications

To be successful in this role, you will need:

• A minimum of 4 years of experience in denial management/AR Collection, Pre-Reg, Auth for US Healthcare process
• Experience with EPIC software is preferred
• Knowledge of Denial Management, Pre-Reg, Auth, and PFCC
• Understanding of common healthcare industry terminology, practices, and procedures regarding billing and reimbursement
• Knowledge of how Government/Commercial payers reimburse
• Excellent oral and written communication skills
• Ability to use a Windows-based computer system and common business software found in Microsoft Suite (Excel, PowerPoint, Outlook, etc.)
• Ability to work independently to effectively and efficiently perform assigned duties
• Ability to maintain a high level of ethics, and a courteous and professional demeanor
• Ability to multi-task, establish, and meet deadlines
• Typing/data entry at a minimum of 40 wpm

Benefits of Working with arenaflex

* Paid Training

• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement program

Why Join arenaflex?

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're an Equal Opportunity Employer and are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

How to Apply

If you're a motivated and experienced Medical Billing Customer Experience Team Lead looking for a new challenge, we encourage you to apply for this role. Please visit our website to submit your application. Apply Job! We look forward to hearing from you! Apply for this job