Experienced Air Customer Service Agent – Remote US Opportunity with arenaflex
At arenaflex, we're committed to delivering exceptional customer experiences across the globe. As a leading player in the travel and hospitality industry, we're seeking an exceptional Air Customer Service Agent to join our team. This is a unique opportunity to work with a dynamic organization that values innovation, teamwork, and customer satisfaction.
About arenaflex
arenaflex is a global leader in the travel and hospitality industry, renowned for its commitment to excellence and customer-centric approach. With a rich history of innovation and a passion for delivering exceptional experiences, we're dedicated to making a positive impact on the lives of our guests, employees, and the communities we serve.
Job Summary
We're seeking an experienced Air Customer Service Agent to join our team in the United States. As a key member of our customer service team, you'll be responsible for providing exceptional support to our guests, travel agents, and airlines, ensuring seamless travel experiences and resolving any air-related issues promptly and efficiently. This is a remote opportunity, allowing you to work from the comfort of your own home while being part of a dynamic and supportive team.
Responsibilities
As an Air Customer Service Agent with arenaflex, you'll be responsible for:
- Answering phone calls, chat messages, and emails from guests, travel agents, and airlines, providing accurate and prompt responses to air-related issues
- Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other air-related transactions
- Tracking and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
- Realigning pricing within PNR to collect additional money outside final payment
- Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
- Assigning ancillary services to guests when requested
- Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
- Researching air schedules booked for crew outside of budget
- Processing last-minute crew changes in regards to air accommodations
- Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
- Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
- Consistently delivering on commitments to external and internal customers to drive customer satisfaction
- Demonstrating commitment through behaviors and performance that are aligned with our core values
- Exhibiting integrity, fairness, and professionalism in everyday conduct
- Performing any additional duties as assigned by leadership
Requirements
To be successful in this role, you'll need:
- Experience in the travel and hospitality industry, preferably in a high-volume call center environment
- Proficiency in Microsoft Word, Excel, and Outlook
- Excellent phone and customer service skills
- Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
- Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
- Must be legally authorized to work in the United States; arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)
What You Can Expect
As an Air Customer Service Agent with arenaflex, you can expect:
- Cruise and travel privileges for you and your family
- Health benefits
- 401(k) plan
- Employee Stock Purchase Plan
- Training and professional development opportunities
- Tuition and professional certification reimbursement
- Rewards and incentives
- Base hourly range: $15.91 to $21.49, with final base salary directly related to each candidate's qualifications and experience uniquely
Our Culture
At arenaflex, we're committed to creating a culture that values diversity, inclusion, and respect. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Americans with Disabilities Act (ADA)
arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected].
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive team to join, please apply for this exciting opportunity. Don't miss out on the chance to be part of a global leader in the travel and hospitality industry. Apply now and take the first step towards a rewarding career with arenaflex. Apply Job! For more such jobs, please click here! Apply for this job