IT Support Engineer I
SCITON is an industry leader and manufacturer of medical aesthetic lasers and light source technologies. As an IT Support Engineer I, you will be the go-to technical expert for helping clients solve hardware, software, and networking issues while providing hands-on support both on-site and remotely.
Responsibilities
- Meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships
- Identify, diagnose and rectify any issues in computer hardware, software, services, and applications
- Installing and configuring client computer systems and software applications; training clients on proper application use
- Manage the procurement of licenses, installation, tracking, and other details
- Provide technical support on-site or via remote-access systems
- Offer solutions that meet the needs of the client
- Repair hardware malfunctions, software issues, and networking problems
- Maintain good client relations
- Track and manage material inventory and work records
- Compile job reports
Skills
- Proven work experience as a Technical Support Engineer
- In-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills
- Knowledge of web services, API, and IP-based protocols
- Experience with scripting languages such as Perl or Shell
- Knowledge of computer hardware and networking systems
- Good time management skills
- Good interpersonal skills
- Ability to troubleshoot complex hardware and software issues
- Excellent written and verbal communication skills
- Strong critical thinking skills
- Bachelor's degree in Information Technology or Computer Science
- CompTIA A+ 220-902 or CompTIA A+ 220-901 certification
Benefits
- Equity/stock incentive programs
- Profit-sharing bonus
- Comprehensive benefits package
- 401K with matching
Company Overview
Company H1B Sponsorship