[Remote] 1st Party Debt Collection Specialist
Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a global real estate platform specializing in property management and investment services. The 1st Party Debt Collection Specialist role focuses on collecting outstanding balances from residents while ensuring compliance with laws and maintaining accurate documentation.
Responsibilities
- Make 50 to 100 outbound calls daily to former residents with outstanding balances
- Collect payments while meeting budget quotas and recovery goals
- Respond promptly to client inquiries and document actions for follow-up
- Review and validate disputed charges, conducting research to resolve inconsistencies
- Maintain accuracy of resident personal and confidential information in compliance with laws
- Address and resolve charge disputes to maintain positive client relationships
- Prepare accurate and compliant documentation for internal and external use
- Collaborate with internal teams and communities to ensure smooth operations
- Complete department-specific projects and tasks according to policies and performance standards
- Maintain accurate and timely reports on former resident accounts aligned with goals
Skills
- Minimum 1 year of experience in first-party debt collections, preferably in property management, or third-party debt collections in property management
- Experience in call center environments with strong communication and problem-solving skills
- Proven success and reliability in remote work or work-from-home settings
- Proficiency in word processing, spreadsheets, property management software (Yardi or One Site), and database management
- Ability to handle confidential and sensitive information with diplomacy, tact, discretion, and privacy
Benefits
- Competitive medical, dental, vision, disability, and life insurance benefits with low or free employee-only medical costs and discounts after 3 and 5 years
- Paid time off including 15 vacation days, 4 personal days, 10 sick days, 11 paid holidays, and birthday off after 1 year of service; additional vacation accrued with tenure
- Onsite housing discounts at managed communities for onsite team members, subject to availability
- 6-week paid sabbatical after 10 years of service and every 5 years thereafter
- 401(k) plan with company match up to 6% after 6 months of service
- Paid parental leave and lifetime fertility benefit reimbursement up to $10,000
Company Overview