[Remote] Payroll Specialist
Note: The job is a remote job and is open to candidates in USA. Wagepoint is a simple and fast online payroll app, backed by the world's friendliest team. They are looking for a Payroll Specialist who will provide payroll and technical support to customers, troubleshoot issues, and collaborate with internal teams to enhance customer experience.
Responsibilities
- Provide prompt and thorough payroll and technical support to customers via phone, email, and messaging
- Troubleshoot issues and guide users through Wagepoint’s features and functionalities
- Collaborate with Product Support, Partner Support, and Payroll Advisors to resolve complex issues
- Manage and track interactions using CRM tools and dashboards, ensuring accuracy and timely follow-ups
- Keep our knowledge base up to date with FAQs, user guides, and troubleshooting tips
- Mentor and train new Payroll Team members
- Participate in special payroll-related projects as they arise
Skills
- 6 months to 2 years of experience in payroll processing
- 1+ years in a customer success/support-facing role
- PCP Certification (Payroll Compliance Professional)
- Familiarity with Canadian payroll regulations, tax rules, and compliance requirements
- Experience with CRM systems and cloud-based tools (e.g., Google Suite)
- Excellent communication skills—both written and verbal
- Detail-oriented mindset with strong organizational and problem-solving abilities
- A collaborative team player who thrives in a fast-paced environment
- You've supported customers in a SaaS environment
- You've trained or mentored team members in the past
- You've contributed to knowledge base content or internal documentation
- You love diving into systems and figuring things out
Benefits
- Opportunities for professional development and career advancement
- The ability to work from home, forever
Company Overview