Experienced Customer Service Representative Overnight (Remote in Hollywood, FL) – Pet Industry E-commerce Leader

At arenaflex, we're revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. If you have an infectious personality, a desire to engage in meaningful conversations while helping others, and a passion for genuinely assisting customers, this might be the purr-fect role for you!

About arenaflex

arenaflex is a leading e-commerce retailer that's changing the way people shop for their pets. We're committed to providing an exceptional customer experience, and our customer service team is at the heart of this mission. As a Customer Service Representative, you'll be working from home, engaging directly with customers, and helping them find the perfect products for their furry friends.

What You'll Do

As a Customer Service Representative, you'll be responsible for:

• Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned.
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike.
• Operating with a willingness to learn, sharing feedback, getting feedback, and being open-minded to grow.
• Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You'll Need

To be successful in this role, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Ability to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need:

• A work area that's large enough to accommodate computer monitors and free from distractions, including any background noise that impacts the customer experience.
• A work area acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed. You can test your internet speed at speedtest.net or by contacting your service provider.
• A computer, monitor, keyboard, mouse, headset, webcam, and phone line (not required, but a cell phone or tablet for two-factor authentication through Okta Verify).

Why arenaflex Customer Service?

At arenaflex, we're committed to empowering our Customer Service Representatives to become their best. Here's what you can expect:

• YOU BELONG: arenaflex is a place where you can be your authentic self. Our pet parents and partners are from everywhere-different places and different walks of life. It's what makes them unique. Likewise, arenaflexians are empowered to bring their perspectives to deliver on our mission!
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.
• YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day.

Equal Opportunity Employer

arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

How to Apply

If you're ready to join our team and make a difference in the lives of pet parents, apply now! Visit our website to submit your application and join our community of passionate and driven individuals who are changing the pet industry. Apply Job! For more such jobs, please click here! Apply for this job