Client Services Associate

proSapient is a consulting firm that helps clients discover knowledge to make informed decisions. The Client Services Associate will work with project leads to identify and connect clients with industry experts, manage multiple client requests, and ensure client needs are met.

Responsibilities

• Work in partnership with your Project Lead to receive & understand requests from clients across a variety of sectors and industries, quickly grasping the current context of requests
• Pro-actively search for, and identify, excellent experts globally, using our proprietary technologies & platform, alongside using a variety of other search methods like emailing, calling, our AI platform and utilizing LinkedIn
• Act as a consultant by figuring out the type of expert your clients will need to speak with to fulfill their project
• Act as your own project manager by handling multiple client requests while connecting with and vetting a variety of experts each day
• Share the expert you've chosen to your client by understanding what the client is fully looking for and ensuring those needs are met

Skills

• You have the drive, tenacity and confidence to work in a rapidly growing and unstructured business with constant product and personal evolution
• You are an exceptional communicator with an intense focus on generating revenues
• You have the organizational skills required to juggle multiple projects, stakeholders and targets and succeed across many responsibilities
• You would like responsibility early and thrive on being in a metric and results-driven environment
• You are interested in the corporate landscape
• You have an interest or background in research, economics, business or financial markets
• You thrive in a team environment with a high level of collaboration and are willing to help others from the outset
• You possess both the understanding of business issues and the ability required to establish consultative, trust-based relationships with leading industry figures
• You will need to be currently legally authorized to work in Canada, and specifically, Ontario, for this role

Benefits

• A base salary + uncapped commission structure, that is designed to encourage and reward over performance - the sky is the limit!
• An extended benefits plan that includes Dental, Vision & Pharmaceutical coverages, alongside wider benefits such as massage, chiropractor and physical therapy benefits, to name a few!
• Employee Assistance Program
• Tenure gifts to thank our loyal staff
• An enhanced maternity and paternity package
• 17 days annual leave each year which includes a week's closure over the Christmas period to fully reset + 9 public holidays.
• A paid sick leave policy of up to 10 days annually
• Up to 20 remote working days annually
• A hybrid working model, featuring three days per week in our modern downtown Toronto office
• Team socials - from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together!
• The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business
• Corporate Events: from quarterly gatherings to our annual Christmas & Summer parties, we love to celebrate, collaborate and have fun together!

Company Overview