Service Desk Technician
HCVT is a company that provides Tax, Audit, Advisory, and Business Management services, focusing on delivering exceptional client experiences. The Service Desk Technician is responsible for identifying, researching, and resolving technical issues, while supporting the IT team with various tasks related to hardware and software maintenance.
Responsibilities
- Assist IT Service Desk team with IT ticket queue, such as troubleshooting computer hardware/software issues or complete requested controlled processes
- Assist IT Asset Coordination team with replacing hardware (laptops, monitors, docking stations, keyboards and mice)
- Install, test, maintain, upgrade, and troubleshoot computers and other peripherals
- Prepare decommissioned equipment for physical disposal
- Conduct research on specific software or hardware
- Help maintain documentation on software and computer systems
- Participate in various IT related projects as needed
Skills
- At least six months of end-user support or related experience either in a paid or volunteer program
- Working knowledge of computer hardware and other peripherals
- Working knowledge of Windows 11
- Working knowledge of Office 365 apps (Excel, Word, Outlook)
- Working knowledge of Adobe Acrobat DC
- Working knowledge of basic network fundamentals including, but not limited to TCP, DNS and DHCP
- Excellent verbal and written communication skills
- Ability to logically define problems, collect data, establish facts, and draw valid conclusions
- Ability to explain complex IT concepts in simple terms
- Demonstrate strong organizational skills and attention to detail
- Be responsive with an appropriate level of urgency
- Work on multiple tasks simultaneously with regular interruptions
- Complete tasks effectively within a set timeframe
- Actively look for ways to help the end user and team members
- Ability to work overtime and weekends, if necessary
- Ability to participate in our weekly on-call rotation
- Ability to travel to our other offices, under special circumstances
- Ability to accept directions, follow and apply specific IT policies, and work directly with other members from the IT department
- Be a team player and be motivated to advance and grow
Benefits
- HCVT provides a variety of benefits and perks that help sustain a healthy and thriving work environment.
Company Overview
Company H1B Sponsorship