Associate Technical Consultant
Brex is an AI-powered spend platform that helps companies manage their spending with integrated solutions. The Associate Technical Consultant will guide customers through integration-related implementations, ensuring they have the necessary knowledge to optimize their experience with the Brex Platform.
Responsibilities
- Become a knowledgeable resource for our customers, guiding them on ERP architecture and business process flows with the support of the team
- Support customers through their implementation journey by joining calls to address integration matters and assist with escalations for systems like NetSuite, QuickBooks, and Sage Intacct
- Serve as a crucial link between customers and our internal teams, channeling valuable product feedback to help us build a better experience
- Engage closely with the broader Integration team, actively participating in knowledge sharing and continuous learning to build your expertise
- Collaborate with our Engineering, Product, and Design (EPD) partners to support the seamless rollout of new and updated integrations, ensuring our customers are set up for success
Skills
- 1+ years of experience in a customer-facing role, working with accounting systems (Quickbooks Online, Netsuite, Xero)
- Basic functional knowledge in the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, HRIS
- Excellent communication skills, with an ability to explain the functionality and benefits of different integrations
- A collaborative spirit and experience working with a team to solve problems
- Strong organizational skills with an ability to manage assigned tasks and a keenness to drive projects forward
- A knack for problem-solving and the ability to recognize when to seek guidance from the team for more complex or technical issues
Benefits
- Equity and other forms of compensation may be provided as part of a total compensation package
Company Overview