[Remote] Live Chat Support Agent
Note: The job is a remote job and is open to candidates in USA. Recorainc is a mission-driven organization focused on transforming cardiovascular health through innovative solutions. They are seeking a compassionate, tech-savvy Live Chat Support Agent to engage with potential patients and provide informative responses, while coordinating with the team for follow-ups and monitoring communications.
Responsibilities
- Respond to live chats from potential patients with professionalism, warmth, and clarity
- Answer basic concepts related to our program offerings
- Monitor and triage missed calls and messages, escalating as needed
- Coordinate with internal team members to ensure timely patient follow-ups
- Maintain accurate records of interactions in our CRM
- Communicate efficiently across platforms like Slack to keep workflows running smoothly
Skills
- Customer service experience — especially in a healthcare, wellness, or mission-driven setting
- A passion for improving heart health and empowering individuals to take action
- Ability to clearly explain health-related topics in a simple, empathetic way
- Excellent written communication skills and a calm, helpful demeanor
- Experience using CRMs, Slack, and/or chat support tools
- Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction
- Growth-Oriented: Excited to grow into an integral role within our company and contribute to our long-term vision
- Experience using CRMs, Slack, and/or chat support tools (a plus)
- Prior experience as a live support/chat agent (a plus)
Company Overview