[Remote] CCService Advocate I-56
Note: The job is a remote job and is open to candidates in USA. Oak Street Health, part of CVS Health, is focused on transforming health care for consumers. The CC Service Advocate I role is responsible for providing exceptional customer service by efficiently managing patient appointments and ensuring a positive patient experience through effective communication and problem resolution.
Responsibilities
- Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
- Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
- Data Entry: Accurately enter patient information and appointment details into the scheduling system
- Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
- Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
- Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
- Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
- Documentation: Maintain accurate records of all interactions and transactions with patients
- Other duties or special projects as assigned
Skills
- High School diploma or equivalent required
- 1 year of customer service experience
- A flexible and positive attitude
- A friendly and nurturing attitude toward our patient population of older adults
- Ability to multitask, prioritize, and manage time effectively
- Outstanding phone demeanor and etiquette
- High level of integrity
- Proficient PC skills, including basic Microsoft Excel skills
- US work authorization
- Some undergraduate education
- Call center environment experience
- Experience with EMR (Electronic Medical Record) documentation
- Spanish, Mandarin, Cantonese, or Polish speakers
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Company Overview