[Remote] Background Verification Analyst

Note: The job is a remote job and is open to candidates in USA. Entrata is a global leader in property management software, dedicated to enhancing living experiences. The Background Verification Analyst will execute manual criminal review processes, ensuring compliance with consumer rights and regulations while assisting clients in utilizing screening report results effectively.

Responsibilities

• Exercise accurately considerable judgment when reviewing criminal records of applicants to reduce the risk for our customers
• Become an expert in the screening software and understand Fair Credit Reporting Act (FCRA) regulations
• Successfully meet very strict deadlines regulated both by FCRA and our Service Level Agreements
• Be available to answer phone calls and emails both externally and internally
• Teach clients and consumers the next steps in the screening process
• Explain in detail the results of a screening report
• Review all open tasks and provide updates to clients and consumers as they are available
• Provide assistance to your peers and co-workers as needed
• Attend weekly training and team meetings

Skills

• Must demonstrate high attention to detail while working at a fast pace
• Ability to learn processes and procedures quickly
• Excellent communication skills
• Ability to follow rules and regulations
• Maintain a professional attitude and be willing to work with others
• Be able to handle and de-escalate high-stress conversations over the phone
• A willingness to learn and be coached
• Spanish speaking
• Experience working with sensitive information
• Experience having difficult conversations and telling people no
• Experience working in the multi-family housing industry
• Bachelor's degree

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
• HSA/FSA options and employer-paid disability benefits provided for eligible employees.
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
• Family-centric leave policies supporting new parents during significant life events.
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
• Bi-annual swag drops for employees.

Company Overview

Company H1B Sponsorship