Marketplace Seller Support Analyst
Best Buy is a leading retailer in technology and electronics, and they are seeking a Marketplace Seller Support Analyst. In this role, you will provide exceptional support to external sellers on the Marketplace platform, resolving inquiries and ensuring a smooth experience while maintaining compliance with marketplace standards.
Responsibilities
- Provide responsive seller support by addressing inquiries related to the product catalog, orders, payments, shipping, and platform functionality through email, chat, or phone
- Resolve operational and technical issues promptly, escalating complex cases to appropriate teams when necessary while maintaining clear communication with sellers
- Monitor and maintain seller account health, ensuring compliance with marketplace policies and performance standards (e.g. response times, OTD, etc.)
- Document and update support resources, including FAQs and process guides, to enable consistent and efficient issue resolution
- Track and report support metrics, identifying recurring issues and providing feedback to enhance workflows and reduce future escalations
- Maintain detailed documentation of seller interactions and support tickets to ensure consistent communication
Skills
- 1 year of experience in merchandising, ecommerce, marketplace, demand planning, supply chain, order management, or related business team
- 1 year of experience with basic data analysis with an eye toward problem solving and optimization
- 1 year of experience communicating and partnering with vendors/3rd party or customer support experience
- Basic proficiency with Microsoft Office Suite
- Knowledge of marketplace ecosystems such as Amazon and Walmart
- Experience working with technical business teams (product or engineering)
- Strong communication skills
Benefits
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
Company Overview
Company H1B Sponsorship