Academic Success Coach (College of Sciences)

The University of Central Florida is focused on fostering student success and well-being through its Division of Student Success and Well-Being. The Academic Success Coach will provide academic advising and coaching to undergraduate students, helping them navigate their academic journey and achieve their personal goals.

Responsibilities

• Maintain a case load/roster of students and use MyKnightStar to track and monitor both engagements and ongoing progress and success of their students
• Use relevant programs and technology to create pathways for persistence, progression, and timely graduation
• Develop and implement highly proactive outreach services to their students, with particular attention to retention and student success
• Provide students with holistic support by working with them to co-develop success plans and empowering them to understand their own degree requirements so that they can become advocates for themselves
• Analyze students' academic and personal issues and refer students to the appropriate campus resource office
• Engage with UCF students to provide accurate and timely information and coaching support to students from initial enrollment through successful completion of programs, including but not limited to: recruitment, admissions, residency, orientation, new student requirements, funding resources and financial aid, program requirements, registration, enrollment, payment processes, disability resources, testing accommodations, ongoing success, retention, and graduation. This includes multiple methods of communication, including phone calls, email, face-to-face, and more
• Support student retention and graduation initiatives. Identify and help to resolve barriers that impede academic success
• Monitor student progress and performance, analyze problem areas, determine solutions, and conduct intervention activities for students when needed
• Demonstrate knowledge, skills, and abilities to function autonomously as an Academic Success Coach (ASC) for relevant college programs and/or student populations
• Reinforce the value of coaching through ongoing student relationships
• Meet the productivity and goal expectations set by the unit and the University
• At the direction of leadership, serve as the appointed representative to the academic college, and perform related duties associated with college-level retention, progression, graduation, and overall student success
• Implement strategies, in partnership with the college, to increase registration and enrollment, promote timely graduation, and meet established outcomes
• Assist leadership (Director, Associate Director, Assistant Director, and Senior Academic Success Coach) with developing and coordinating college-based recruiting, outreach, orientation, and ongoing engagement programming in partnership with the academic college
• Other duties as assigned

Skills

• Bachelor's degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6)
• Experience in education, with a preference for experience in higher education
• Experience in coaching, with a preference for experience in student coaching
• Experience in and/or understanding of case management
• Experience in and/or understanding of customer service
• Experience with using a CRM to case manage/track student, client, or customer interactions
• Proficiency in the Microsoft Office suite (e.g., MS Word and Excel) and desktop agent software (e.g., MS Teams)

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more…For more benefits information, view the UCF Employee Benefits Guide.

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