08810 COLOR & CURL CONCIERGE

Sally Beauty Holdings is a leader in the beauty industry, and they are seeking a Color & Curl Concierge to enhance customer experience and drive sales in color-related products. The role involves providing expert advice, maintaining merchandising standards, and building customer relationships to grow brand awareness.

Responsibilities

• Determine customer color and care related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
• Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed with customers, associates, and vendors
• Responsible for ensuring customer concerns and questions are resolved in a timely, appropriate, and effective manner
• Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the brand guidelines of an inviting atmosphere for customers
• Stay informed regarding emerging trends, remain agile in response to market changes, and build Industry knowledge to share with business partners, while adapting your own personal sales techniques in response to the competitive market
• Ensures all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions
• Demonstrate our CosmoProf/BSG Culture Values and adhere to our company code of ethics and behavior

Skills

• One year retail or other sales-focused experience
• Reliable transportation to effectively service designated store and market
• Ability to travel to shows and/or sales meetings a minimum of 3 times a year
• Strong business acumen and ability to read, interpret, and action on pertinent sales reporting
• Strong knowledge of POS applications
• Comprehensive knowledge of computers, ipads, mobile devices and social media platforms
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• May be required to work in other stores and in field at times
• Strong time management and organization skills and the ability to manage multiple projects at once
• Ability to present a professional image and interact positively with the public
• Strong written and verbal communication skills, at all levels within and outside the organization
• Must pass Color Certification Test within 60 days of hire to remain in position
• Licensed cosmetologist highly preferred in US and Canada
• Working knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred

Benefits

• Generous product discount and free sample products.
• You may qualify for one or more of the following – medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked.

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