Helpdesk Operator (T)
Panda Restaurant Group is the largest family-owned American Chinese Restaurant concept in America. The Help Desk Tech is responsible for serving as the single point of contact for all technology-related problems encountered by PRG associates and ensuring satisfactory customer service.
Responsibilities
- Provide courteous customer service in-person and through phone calls and emails to Operations and to SC associates related to IS issues on a timely basis
- Serve as the single point of contact for all technology-related problems encountered by PRG associates by responding to incoming telephone, voice mail, email, chat, and in-person requests for assistance related to problems with hardware, software, network, and other computer-related technology
- Evaluate and prioritize all computer-related problems and either resolves the problem or refers the situation to the appropriate IS associate for resolution
- Escalate problems requiring urgent attention
- Log and track all calls using the ticket tracking system
- Follow up on outstanding calls and open tickets to ensure timely resolution and customer satisfaction
Skills
- High school diploma required; working towards college degree
- Some relevant work experience and demonstrated interest in technology required
- Successful completion of initial and periodically required trainings
- Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position
Benefits
- Hybrid Work schedule
- 401K with company match
- On-site fitness center, biometric screen, and flu shot clinic
- Discounts at Panda restaurants, theme parks, and gym memberships
Company Overview
Company H1B Sponsorship