Customer Account LIfecycle Analyst
Siemens Healthineers is a leader in medical technology, committed to pioneering breakthroughs in healthcare. The Customer Account Lifecycle Analyst will manage asset records and enhance customer satisfaction by overseeing the order-to-invoice relationship and leading digitalization projects.
Responsibilities
- Own the order-to-invoice relationship with external customers for asset, service contract and T&M events
- Lead improvement and digitalization projects within the organization leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle
- Build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling to effectively manage assigned territory
- Collaborate with Collections department as needed to facilitate payment from customers for disputed invoices
- Conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies
- Understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies
Skills
- Experience with process improvement, digitalization, project management or similar functions
- Analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement
- Understanding of basic accounting and finance principles
- Ability to work with business analytics tools, conduct data analysis and recommend solutions
- Proficient with MS Office tools (Excel required)
- Strong interpersonal skills and ability to communicate and work with all organizational levels
- Strong change management capabilities
- BS/BA in business or related field preferred
- PowerApps preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
Company Overview
Company H1B Sponsorship