Client Service Representative - East Asheville Family Vet
Heartland Veterinary Partners operates East Asheville Family Vet, a full-service clinic dedicated to providing exceptional care for pets. The Client Service Representative plays a key role in ensuring a positive client experience through administrative tasks, client communication, and practice management support.
Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms
- Processes cash, checks, charge card payments and credit account payments
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow
- Assists in the updating of client/patient files, as needed
- Prepares and sends client correspondence
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list
- Performs a backup of the computer system on a regular basis, as directed
- Performs and oversees the performance of posting daily business
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit
- Answers incoming telephone calls applying proper telephone etiquette
- Presents clients with medications, instructions, new client kits and any other take home items
- Handles emergency situations with great care, patience, and following established clinic policies and procedures
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction
Skills
- Ability to work on weekends as required
- High school diploma or equivalent
- Practices OSHA safety techniques including proper PPE
- Previous veterinary experience preferred
- Client satisfaction references preferred
Benefits
- Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
Company Overview
Company H1B Sponsorship