Experienced Full Stack Customer Engagement Manager II - Direct Channel Strategy and Activation at arenaflex

At arenaflex, we're on a mission to create unparalleled customer experiences that leave a lasting impression. As a seasoned professional in the field of customer engagement, you'll play a pivotal role in driving our Direct Channel Strategy and Activation (DCS&A) group to new heights. If you're passionate about harnessing the power of data, technology, and creativity to deliver exceptional results, we want to hear from you.

About arenaflex

arenaflex is a global leader in the entertainment and media industry, with a rich history of innovation and creativity. From our humble beginnings as an animation studio in the 1920s to today's global brand, we've remained committed to our core values of imagination, innovation, and excellence. Our diverse range of businesses, including Disney Parks, Experiences and Products, Disney Media Networks, and Disney Consumer Products, offer endless opportunities for growth and development.

Job Summary

As a Customer Engagement Manager II in our DCS&A group, you'll be responsible for driving the day-to-day management and execution of direct channel campaigns. You'll be a subject matter expert in the tools and data our group uses for activation, providing training and support to your colleagues. You'll lead partner meetings related to campaign activations for your lines of business and report to the DCS&A Partner Director. This is a full-time position, with a flexible work schedule that includes working in-office Monday through Thursday and remotely on Fridays.

Key Responsibilities

* Drive the day-to-day management and execution of direct channel campaigns

• Develop and maintain in-depth knowledge of the tools and data used by the DCS&A group for activation
• Provide training and support to colleagues on the use of these tools and data
• Lead partner meetings related to campaign activations for your lines of business
• Collaborate with cross-functional teams to develop and implement direct channel strategies
• Analyze data to identify trends and areas for improvement, and develop recommendations for optimization
• Develop and maintain complex marketing streams using multiple direct channels
• Work with partners and internal stakeholders to ensure seamless campaign execution
• Perform quality assurance (QA) on campaigns as needed
• Identify and investigate issues to resolution
• Develop and maintain documentation on group tools and processes to support onboarding and training
• Participate in and lead special projects beyond activation

Essential Qualifications

* Bachelor's degree or equivalent experience

• 2+ years of direct experience in SQL data analysis, including data selection, joining, and troubleshooting
• Experience interpreting technical details and data insights into compelling stories and campaign concepts for non-technical marketing partners
• 5+ years of direct experience in campaign list selection cycles and campaign sending capabilities
• Demonstrated knowledge and understanding of complex data conditions, data set philosophy, structures, and querying
• Experience working across hierarchical groups and demonstrating exceptional interpersonal skills, including influence, negotiation, and critical thinking
• Experience working with large associations and navigating ambiguity while maintaining clear independent direction
• Ability to communicate technical ideas to colleagues in a non-technical manner
• Ability to work independently, investigate, and identify efficiencies that can be applied across the group
• Initiative to train and support junior colleagues
• Vital attitude that enables you to apply relevant direct channel strategies to all work
• Intense attention to detail with strong client acceptance testing and quality assurance inclination
• Experience with Adobe Campaign Classic and Adobe Campaign Standard
• Experience building complex marketing streams using multiple direct channels
• Direct experience with JavaScript, HTML, and CSS to conclude campaign sending

Preferred Qualifications

* Experience working with large datasets and performing data analysis

• Experience with data visualization tools and techniques
• Experience with marketing automation platforms and tools
• Experience with customer relationship management (CRM) systems
• Experience with data management and governance
• Experience with data quality and data integrity
• Experience with data security and data protection

Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Strong technical skills, including proficiency in SQL, data analysis, and data visualization tools
• Experience with marketing automation platforms and tools
• Experience with customer relationship management (CRM) systems
• Experience with data management and governance
• Experience with data quality and data integrity
• Experience with data security and data protection

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Formal training programs and workshops
• Online learning platforms and resources
• Opportunities for advancement and career growth
• Access to industry-leading tools and technologies
• Collaborative and supportive work environment

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values creativity, collaboration, and excellence. Our work environment is fast-paced and challenging, with a focus on delivering exceptional results. We offer a range of benefits and perks, including:

• Competitive salary and benefits package
• Flexible work schedule and remote work options
• Collaborative and supportive work environment
• Access to industry-leading tools and technologies
• Opportunities for advancement and career growth
• Recognition and rewards for outstanding performance
• Comprehensive training and development programs
• Access to on-site amenities and services

Compensation, Perks, and Benefits

arenaflex offers a comprehensive compensation package, including:

• Competitive salary
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible work schedule and remote work options
• Access to on-site amenities and services
• Recognition and rewards for outstanding performance
• Comprehensive training and development programs
• Access to industry-leading tools and technologies

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we want to hear from you. To apply for this exciting opportunity, please submit your resume and cover letter through our online application system. We can't wait to hear from you! Apply Now! Apply for this job